Frequently Asked Questions

Registration

1.How do I register with TRIPPROCESS.COM?

You can become a registered member of TRIPPROCESS.COM? easily and free of cost. Simply click on the "New Registration" link in the "Header" section of the website, fill in your details and click on Submit.

2.Why should I register with TRIPPROCESS.COM?

Registering with TRIPPROCESS.COM entitles you to discounts, savings and benefits on our various services such as flight bookings, hotel reservations, holiday packages, car rentals and bus tickets amongst others. Besides, as a registered member, you also receive monthly newsletters, updates, special offers and exclusive promotions.

3.Do I need to register with TRIPPROCESS.COM in order to make a booking?

No, you need not register to book your travel with us. When you make your first booking through our website, we ask for your email id, with which you are automatically registered. Your account password is sent to your email id. You can choose to change this computer-generated password at any time after logging in.

4.How do I change my password?

Sign in to your account from the "My Trips" section of the website. Click the "Change Password" link and reset your password.

5.How do I sign into my account if I forget my password?

In case you have forgotten your password, click on the Forgot Your Password? Link. Follow the instructions on your screen. You will receive an email from us with the required instructions to create a new password.

6.How do I edit my account information?

Sign into your TRIPPROCESS.COM account and click on the "Edit" link. Here, you can edit your account information. You cannot change only the Email ID as it is your registration.

7.Can I change my username?

Your username is your unique identity on the website that cannot be changed. If you wish to change your username, you will need to register as a new member.

8.How do I log off from the website?

To log out of the website, click the Log Out link.

9.Can I make bookings on TRIPPROCESS.COM if I am a non-resident Indian (NRI)?

Currently, TRIPPROCESS.COM supports bookings for resident Indians only.

10.If I have a difficulty, can I speak to someone in Customer Support?

We offer our customers 24x7 assistance and support. You can call our Customer Support team on +91 674 6080608.

Payment Options

1.What payment options does TRIPPROCESS.COM offer?

We accept:

  • Visa, Master and American Express credit cards
  • Most major debit cards issued in India
  • Net Banking payments from most major Indian banks (for online payment)

2.How can I be sure that my credit card details are safe on your website?

TRIPPROCESS.COM is a secure website that uses SSL technology to protect its users' information from unintentional disclosure to a third party. The url on the Payments page changes to https:// indicating that the user is on a secure web page.

3.What is the Card Verification Number (CVV) on my credit card?

In order to reduce the risk of frauds over the internet, your credit card is provided with a unique number that is seen only on the card and is never printed anywhere. To ensure that the card is indeed in the possession of the cardholder, the cardholder needs to enter this number at the time of the transaction.

4.Where is the Card Verification Number (CVV) seen on my credit card?

Visa/MasterCard: Look in the signature field on the backside of your credit card. The CVV is the 3-digit code after the last 4 digits of your credit card number.

American Express Card: It is the 4-digit number seen on the front of the card, located on the right-hand side above the card number.

5.Under what name will my purchase be charged on the credit card statement?

Purchases made through TRIPPROCESS.COM on your credit card will be charged to 24x7booking on your credit-card statement.

Flight Reservations

1.How do I know that my flight reservation was booked?

You will receive an SMS and a confirmation email from TRIPPROCESS.COM to confirm your flight booking.

2.Do I need to confirm my flight reservation?

You do not need to confirm your flight reservation. However, if you do need some specific information, please call TRIPPROCESS.COM Customer Support on +91 674 6080608.

3.Do I need to re-confirm my flight before departure?

For domestic flights, you do not need to re-confirm your reservation.

4.How do I confirm my seat allocation?

You can confirm your seat if you are a member of the Frequent Flier/Loyalty program of the airline or if you are flying Business Class. Else, you can request for seats at the check-in counter.

5.What is the maximum number of seats I can book?

At a time, you can book a maximum of 9 seats. For more than 9 travellers, you need to carry out the booking again for the additional travellers.

6.What is an e-ticket?

An e-ticket is a paperless ticket that contains your unique booking-confirmation number (issued by the airline) to be used at the time of travel.

7.How will I get my e-ticket details?

You will receive your e-ticket details via email on the email id that you provide at the time of booking.

8.Is it necessary to show my e-ticket confirmation email at the airport check-in counter of the airline?

It is advisable to carry your e-ticket confirmation email and the booking-confirmation number at the time of travel. However, this is not mandatory. If you are not carrying the email and confirmation, you will need to show a valid photo-identity proof (passport, driver's license, voter's id, etc.) at the airport check-in counter.

9.What if my paper tickets are lost or stolen?

In case your paper tickets are lost or stolen, please email us immediately. We will help you to process your lost-ticket application. In most cases, the airline would require you to purchase new tickets at the current fare rates. TRIPPROCESS.COM will ensure that you receive the most up-to-date information for your flight and also the lowest available ticket fare.

Our travel executives will assist you with buying new tickets. If you have not used your ticket for a certain period of time, usually up to 4 months, an application fee will be deducted and you may receive a credit for purchase of the new tickets. This, however, depends on the airline's policy and varies from airline to airline.

10.I am traveling with an infant. Is there anything in particular that I need to know?

Infants (0 to 2 years) do not require separate flight tickets. However, you need to carry the infant's birth certificate for inspection by the airport-security staff and check-in counter.

Moreover, infants are not assigned separate seats. If you need a bassinet for your infant, this will have to be booked well in advance as it is subject to availability.

11.How much baggage can I carry on the flight?

Baggage allowance varies from airline to airline. It also depends on factors such as the passenger's destination, frequent-flier membership, etc.

Listed below are baggage allowances for some of the popular domestic airlines.

Airlines Business Economy Infant
Air Vistara 30Kgs 20Kgs No Baggage Allowance
Air Asia India Not Applicable 15Kgs No Baggage Allowance
Indigo Airlines Not Applicable 15Kgs No Baggage Allowance
Spicejet Not Applicable 15Kgs No Baggage Allowance
Jet Airways 30Kgs 15Kgs No Baggage Allowance
Go Air 35 Kgs 15Kgs No Baggage Allowance
Air india Express Not Applicable 15Kgs No Baggage Allowance
Air India 30Kgs 20Kgs 10Kgs

12.I have booked my ticket. But I need to add my child now. How do I do this?

You can call on our Customer Support helpline and give us your existing booking details. TRIPPROCESS.COM will make the necessary amendments to your ticket. However, this will entail amendment charges. Moreover, if the child is above 2 years of age, a separate ticket will have to be booked.

13.I spelled my name incorrectly while booking. How do I change it?

You can call TRIPPROCESS.COM Customer Support team and check if the airline you have booked accepts change-of-name requests. Most airlines do accept such requests, so we will pass on yours. However, if the airline does not accept this request, you will need to cancel and re-book your ticket

14.I have entered the wrong name while booking. How do I change it?

Airlines do not allow names of persons to be changed on the flight tickets. You will need to cancel and re-book the ticket. Airline and TRIPPROCESS.COM cancellation charges will be applicable.

15.My money has been deducted and I haven't received any confirmation mail or booking from your website. What do I do?

Such cases are very rare. But if this does happen, it is usually caused by slow internet speeds, which can affect internet banking. In such a case, your booking will not be generated.

However, please do not panic. Call us on our Customer Support helpline or email us at support@TRIPPROCESS.COM, mentioning the name of the bank, amount deducted and the mode of transaction. TRIPPROCESS.COM will refund the entire amount to you within 7 working days without any cancellation charges.

16.I have booked my flight tickets online. By when will I get my e-ticket?

In case of domestic flights, you should receive your e-ticket within 30 minutes of booking after booking and receipt of payment. For international flight booking, it may take up to 3 days to be emailed to you.

17.What happens if I am not carrying a copy of my e-ticket to the airport?

If you are not carrying a printout of your e-ticket, you will need to go to the airline counter at the airport and request for a print out by providing your PNR number mentioned at the top of your e-ticket issued by TRIPPROCESS.COM

18.What are the necessary identity proofs to be carried along with the e-ticket?

You need to show any of the following valid photo-identity proofs along with your e-ticket:

  • Passport
  • PAN card
  • Driver's license
  • Voter-id card
  • Photo-id card issued by the Central or State Government

19.How do I get a boarding pass for my flight?

For domestic flights, your boarding pass will be issued at the airport check-in counter after validating your e-ticket and photo-identity proof.

For international flights, you will receive your boarding pass after you produce your original passport and a valid visa to your destination.

20.What travel documents must I carry on international travel?

travellers must carry all of the documents listed below for international travel:

Passport , at least 6 months validity from your travel date

Visa , a valid visa for the country of visit. In case your transit period during travel is more than 12 hours, you will need a Transit Visa for the country of transit. Every country has its own set of rules for Transit Visas. Please check these for your case. A valid visa for the country of visit. In case your transit period during travel is more than 12 hours, you will need a Transit Visa for the country of transit. Every country has its own set of rules for Transit Visas. Please check these for your case.

Insurance, it is advisable to carry your Travel and Medical insurance

Foreign currency , a maximum amount of US$10,000 as cash or traveller's cheque

Air ticket : confirmed return air ticket. A one-way air ticket is only acceptable for students (Student-Visa holders), working professionals (Work-Visa holders) and dependents of working professionals.

21.What is the difference between a half-board and a full-board meal?

A half-board meal includes 2 meals (breakfast and lunch/dinner) while a full-board meal includes all 3 meals (breakfast, lunch and dinner).

22.Can I pay with two different credit cards?

For online bookings, TRIPPROCESS.COM accepts payments through only 1 credit card.

For offline bookings, payments can be made through a maximum of 2 credit cards.

23.Can I reserve a particular seat?

In most cases, you can reserve seats on an airline provided that they are available. Different airlines have different policies regarding seat reservations: Some airlines assign seats immediately while others may assign seats on the day of the journey. Some other airlines may only allow seat reservation if booked 90 days in advance.

In case you have special seat requirements for travellers with special needs, you need to call the airline directly. Such requests may override requests by frequent fliers or premium seat requests.

24.I don't have a printer available to take a printout of my e-ticket for the flight? What do I do?

You will need to go to the airline counter at the airport and request for a print out by providing your PNR number mentioned at the top of your e-ticket issued by TRIPPROCESS.COM

25.What is a Travel Insurance?

Travel Insurance is meant to pay for certain unanticipated costs that may arise while you are traveling. These include emergency hospitalization, medical costs, trip cancellation, lost baggage and accidental death.

26.Does TRIPPROCESS.COM provide any travel-insurance plan?

Yes, we do issue Travel Insurance to our customers.

27.What happens if payment is charged to my credit card and deducted from my account, but the website did not respond thereafter?

In this case, we will refund the entire amount to you within 7 working days without any cancellation charges.

28.I have booked with a wrong email id and so haven't received my voucher. What do I do to get the voucher?

Please call our Customer Support helpline or any of our toll-free numbers. Alternatively, you can email us at support@TRIPPROCESS.COM.

29.Are there any special travel considerations for Indian citizens with expired I-94 or US Visas?

There are a few special considerations for Indian citizens traveling from US:

a) US Visa Expired: If I-94 is valid, the traveller can travel via Frankfurt, Amsterdam, Brussels, and the Middle East on direct flights from the US or via the Pacific.

b) US Visa and I-94 Expired: If both I-94 and Visa have expired, the traveller can board direct flights or travel via the Middle East on direct outbound flights from the US or via the Pacific or Northwest (exception is KU via UK flight).

Even if a traveller is holding a valid US visa, he/she should avoid traveling via US from any of the South American countries.

30.What are Advance Payrolls?

Advance Payroll: If the traveller has applied for a Green Card, but has not yet received it, they can travel via Frankfurt, Amsterdam, Brussels, and the Middle East on direct flights from US or via the Pacific.

31.What is a FTF (Foreign transaction fee) charge? How do I get a refund/reversal?

FTF or Foreign Transaction Fee is imposed by banks when your credit card is charged on the payment gateway of a foreign country. In case you observe an FTF charge on your credit card, please send your bank statement to our Customer Support team at support@TRIPPROCESS.COM so that we can reverse the charges back to your account.

32.Do I need to enter my personal details every time use the services of TRIPPROCESS.COM?

No, you need to enter your personal details only once and the first time you use this service. Thereafter, these details will be automatically displayed.

33.How do I check whether my flight is on time or not?

You can check the flight status for any flight scheduled for departure within the next 24 hours. For this, you need to click the "Modify" link.

34.I am being asked for my bank account details for a refund through wire transfer. Why can't the refund be done directly to my account?

Most of our refunds are done by processing the refund amount back to the same account used at the time of booking. In this case, we do not require any additional information from the customer. However, in some cases, banks may not permit us to simply reverse the transaction. Therefore, you may need to enter your account details again for a refund through wire transfer.

35.Can I save my credit card details for future use?

You can certainly save your credit card details and name, card number, card-expiry date and billing address so that you need not enter these details every time you book a ticket. Thus, whenever you wish to make your bookings using this card, you can simply click the xxxxx option.

36.What is an e-coupon?

We sometimes award our customers with e-coupons to avail discounts on TRIPPROCESS.COM travel services and products. If you should receive such a coupon from us, please provide the e-coupon code, seat numbers and the number of passengers. The discounted fare will automatically be applied to your booking.

37.Why does my booking fail?

This is a rare occurrence. However, there may be several reasons why your booking may fail. There may be a problem with the internet connection. If you take a long time to decide, the seats you request may not be available. Some tour-operators may be particular about assigning seats to travellers in a particular way. If some travel operators do not permit duplicity of traveller names while booking, you may need to abbreviate your name for successful booking.

38.Till what age is an air traveller considered a child/infant?

An air traveller below 2 years of age is considered an infant.

An air traveller aged 3 to 16 years is considered as a child or minor.

39.What documents do I need to submit to TRIPPROCESS.COM to book my international tickets through you?

If you are booking your international tickets using your credit card, we need a Letter of Dispatch and a copy of the credit card with which you made the booking. A copy of the passport is also required if the transaction amount exceeds Rs.50,000.

40.Can I use my card to make a booking in someone else's name?

Of course you can use your card to make bookings for someone else.

41.Can I get alerts on my mobile phone?

Yes, you can get alerts on your mobile phone on the number provided while setting your alert. Any other mobile number to be used needs to be authenticated first.

42.I have forgotten my password. What do I do?

You can request for a new password by emailing us at support@TRIPPROCESS.COM.

43.What are the benefits of becoming a registered member of TRIPPROCESS.COM?

Becoming a registered member of TRIPPROCESS.COM will entitle you to several benefits and savings on airfares, hotel reservations, holiday packages and rentals amongst others. You will also receive monthly updates, newsletters, special offers and exclusive promotional schemes.

44.I have flight reservations and the airline changes my itinerary, will TRIPPROCESS.COM notify me?

We do not send notification emails for minor changes that do not largely impact your travel. If there are any major changes made to the itinerary, for example, change of arrival/departure timings, discontinuation of travel route, etc. these will be conveyed to you over the phone by our Customer Support representative. On making any required/requested changes, we will send you the updated itinerary via email.

45.My passport has expired. Can I still travel?

No, you cannot travel to international destinations if your passport has expired. Your passport needs to be valid for at least 6 months from the date of travel.

46.What is a return-journey booking?

A return-journey booking means that you book the forward journey and the return journey together. For example, you can book a flight from Chennai to Hyderabad and back to Chennai in a single go. You save time and pay only once.

47.How do I search for a return journey?

Please select the Return Trip option on the search page, provide the return-journey date and click the Search button.

48.How do I arrange a wheelchair for a parent who is physically challenged?

You will need to give a wheelchair requests either at the time of booking or in advance to the date of travel. Some airlines may provide this service free-of-cost while others may collect charges for this at the check-in-counter.

Bus Reservations

1.What type of buses can I book a ticket for?

TRIPPROCESS.COM offers you ticket bookings for the following buses amongst others:

  • Volvo Buses
  • Air-conditioned buses
  • Non-air conditioned buses
  • Deluxe buses
  • Semi-Deluxe buses
  • Sleeper buses
  • Semi-sleeper buses
  • Seater-cum-sleeper

2.Why do I need to share my email address when searching for a bus online?

It is mandatory to share your email id  as we will send your eticket to your email address along with the confirmation sms. We can also keep you updated regarding any fare discounts or offers or promotions and send you discount coupons that you can immediately redeem.

3.What identity proofs are needed for bus travel?

If you are an Indian resident, you can carry a copy of your passport, or your PAN card, driver's license, voter-id, office identity card or college identity card.

4.I have made a bus booking. How do I get my e-ticket?

After you make a successful payment, we will email you a copy of your bus ticket on the email id provided by you when booking the ticket. You will receive the e-ticket as an email and as a PDF attachment, which you can print if you wish to. You can also provide an alternative email id on which we can send your e-ticket.

5.How much luggage can I take on the bus?

The luggage limit varies from one bus operator to another. To know more about this, you can directly contact your bus tour operator on the contact numbers mentioned on your e-ticket.

6.Can I pay for someone else's bus ticket?

Yes, you can pay for someone else's bus ticket.

7.Can I modify my bus-ticket booking?

For changes to bus tickets that involve changes in date, timings, bus type, change of passengers, partial cancellation, etc., you would need to cancel and re-book these tickets.

While relatively smaller changes such as change in boarding point may be acceptable to some bus operators, the decision as to whether the tickets must be modified or cancelled rests solely with bus-tour operator.

8.Do you charge any transaction charges or convenience fees over and above the bus fare?

No, TRIPPROCESS.COM charges only the bus fare

9.I had booked a ticket for an AC bus but the bus operator made me travel in a non-AC bus. Am I eligible for a refund?

Yes, you are eligible for a refund since the bus type is different from the one that you originally booked. The refunded amount will be the cost difference between the original bus ticket and the ticket actually availed. However, this refund is solely the responsibility of the bus-tour operator. TRIPPROCESS.COM is not liable for this refund.

10.In which other cases am I eligible for a refund?

You are eligible for a refund if the bus tour operator cancels the bus. In this case also, this refund is solely the responsibility of the bus-tour operator. TRIPPROCESS.COM is not liable for this refund.

11.If I miss my bus, am I eligible for a refund?

No, if a passenger misses the bus, he/she is not eligible for a refund.

12.I was charged for the bus booking. But the booking failed. How do I get my money back?

You need not do anything. Your refund will be processed automatically and will reflect in your account statement within 7 working days.

13.I am traveling with my child. Do I need to buy a separate ticket for him/her?

Children below 2 years of age do not require tickets. However, they are not given separate seats and will be traveling seated on the adult's lap. All children above 2 years of age require tickets and are allocated seats on the bus.

Car Rentals

1.What are the types of cars I can rent? How are these cars classified?

Our car-rental operators classify their cars in terms of the car size and the number of doors. Cars are classified into types and then into classes.

You can choose from the following car types:

  • Mini
  • Economy
  • Compact
  • Intermediate
  • Standard
  • Full-size
  • Premium
  • Luxury
  • Special

2.What are chauffeur-driven transfer services?

Chauffeur-driven services are meant for passengers who may not want to drive around or may not have the time to do so on a business trip.

We have trained and dependable chauffeurs who can drive you to your destination comfortably, manage your luggage, and are tuned in to your requirements, whether on business or leisure trips.

3.I am availing your chauffeur-driven transfer services. How do I locate my driver, vehicle or pick-up point and co-ordinate for the service?

  • When we confirm your booking, we will send you a voucher complete with all the details of your rented car, driver and pick-up point. There will also be a name and contact number of our local representative within your destination.
  • You need to wait for the chauffeur/representative at the appointed place mentioned in the voucher
  • In case your flight is delayed, do not worry. Our local representative monitors flight schedules and will wait for you. Also, if you are unable to locate the driver, car or the pick-up point, please call on the local number or emergency number mentioned on the voucher. Our service partner will provide you with the necessary instructions and assistance.
  • If you wish to avail of the chauffeur-driven transfer starting from your hotel or accommodation, please ensure that you reach the meeting point mentioned on your voucher at least 15 minutes prior to the confirmed pick-up time.
  • Please note that you may need to reconfirm your service by contacting our local service partner on the number printed on your service-confirmation voucher.

4.Can I make changes/amendments to my chauffeur-driven transfer services locally?

In case you need to reschedule a service on account of a change in travel plans, please give adequately prior notice to our service partner so that they can make the necessary arrangements. If your amendment request is very close to the actual travel data and time, you may need to cancel the booking or pay the full amendment charges.

5.Will the chauffeur-driven transfer be direct, from one point to another? Or can I stop en-route?

Private chauffeur-driven transfer services are exclusive to the party that has booked the service. Therefore, these services are point to point, taking the shortest, quickest or most convenient route to the destination. If you have requested for sight-seeing or if this is included in your service package, then you can stop en-route.

In case of shuttle services, passengers are picked-up en-route and pooled. Therefore, pick-up and drop-off will be on the best possible route and with fixed timings.

6.What are the luggage restrictions that will apply?

If you will be traveling with luggage in the car, it is your responsibility to ensure that the car you book is large enough to accommodate all of your luggage.

Additional charges will be applicable for extra luggage that cannot fit into the car.

The service charges do not include tips or porter charges.

Hotel Bookings

1.How is a star-rating accorded to a hotel?

Star-ratings are accorded to hotels based on the overall quality and level of service, food standards and other amenities. These standards vary from country to country, depending on the standards outlined by the concerned authorities or issuing body.

2.How do I differentiate between 1, 2, 3, 4 and 5-star hotels?

1-star: Usually small size, independently owned properties, providing only meals and some amenities

2-star: Small to medium size properties with more facilities, services, food and beverages and a more professional approach. Some rooms may have en-suite facilities.

3-star: Sizeable property and staff with a wider range and higher quality of facilities. The reception and public areas would be usually spacious and all bedrooms would have en-suite facilities. Room service would be available.

4-star: High quality furnishing, decor and equipment with more spacious bedrooms. Services such as 24-hours room service, laundry, dry cleaning, porter facilities, etc. may be available.

5-star: Luxurious ambience and accommodation with formal and flawless service to guests.

3.How are hotel rooms categorized?

Hotel rooms are categorized as follows:

Standard (STD): Basic type with only basic amenities and furnishing, often with no outside view.

Superior (SUP): Finer interiors with more amenities. Usually these rooms have a better location and a view that you can choose while selecting the room.

Deluxe (DLX): Better than SUP in terms of location, furnishing, interior and amenities. In some hotels, DLX rooms may be considered lower to SUP rooms.

Executive (EXE) or Club (CLB) rooms: Larger rooms with special added comforts, conveniences and access to exclusive facilities, usually aimed at business executives

Junior Suite (JRSTE): A large room with a separate seating area and a division between the seating and sleeping area.

Suite (STE): Two or more well-defined rooms and a bedroom and a living room and with a door that closes between them.

4.How are rooms classified in hotels?

Listed below are the general room types available at most hotels. You need to check the availability of these at your hotel:

  • Single room: accommodates a single person
  • Twin room: a room with two single beds
  • Double room: a room with a single king-size or queen-size bed that can accommodate 2 adults.
  • Triple room: accommodates 3 adults, with the third bed usually being an extra cot or a roll-away bed placed in a twin room.
  • Quad room: accommodates 4 adults. Larger and usually preferred by families

5.Can I make bookings by cash payment or account transfers?

No,  need to make hotel bookings using your credit card, debit card, net banking or Amex card.

6.I am traveling with my children. How will the hotel accommodate them?

Every hotel has a different policy regarding accommodation for children. But in general:

0-11 years (as on the date of check-in): considered as children

12 years and above: considered as adults and normal adult charges will be applicable for the room and breakfast/meals

7.I have an infant traveling with me? How do hotels accommodate infants?

Guests aged 0-2 years (as on the date of check-in) are considered as infants. You will need to check for the availability of cots during check-in.

8.Do the hotel rates include breakfast charges?

Hotel rates may or may not include breakfast charges. When you search for hotel rates, you can find this information under room particulars.

9.Is it necessary to pay tips?

In Europe and USA, and several other parts of the world, it is customary to pay tips. You may tip at your own discretion.

10.Can I book my hotel room over the phone?

Yes, you can call our Customer Support team on +91 674 6080608 and complete your booking.

11.Can I check the status of my hotel booking online?

We have not yet introduced this facility. You need to call our Customer Support helpline for this information.

12.How do I know for sure that my hotel booking is confirmed?

When your hotel booking is complete, you will receive a confirmation email. You need to carry a print out of this confirmation email while checking in at the hotel.

13.I have booked my hotel room using a friend's card. Do I need to carry a copy of this card with me?

No, you only need to carry a printout of your booking confirmation voucher that you receive from TRIPPROCESS.COM and a valid identification proof (voter's card, driver's license/passport/ration card).

14.How do I get the hotel contact details? Do I need to call TRIPPROCESS.COM?

When your hotel booking is confirmed, you will receive a voucher with the hotel's contact details and contact number, email id and address.

15.What is the standard check-in and check-out time of hotels?

The check-in and check-out timings of hotels may differ depending upon certain factors. In general, the check-in time is 2 p.m. and check-out time is 12 noon.

16.Is it possible to get early check-in/check-out?

Early check-in or late check-out may or may not be granted, depending on the availability of rooms in the hotel. These requests are subject to the discretion of the hotel and may be granted at extra charges.

17.Can I state my preferences regarding my room type, location, etc. at the hotel? How do I do this?

Our Customer Support team will do their best to pass on your request to the hotel and get you what you ask for. However, this depends entirely on the availability of rooms at the hotel.

18.How can I get more information regarding a particular hotel?

For any information about a particular hotel, you can email us at support@TRIPPROCESS.COM or call us on +91 674 6080608 and we will do our best to answer your queries.

19.How do I know which rooms are air-conditioned and which are not?

Hotel rooms are categorized as A/C rooms, Non-A/C rooms and air-cooled rooms. If you do not see these categories, it means that all the hotel rooms in your hotel are air-conditioned rooms.

20.Can I upgrade my hotel while on tour?

Yes, you can upgrade your hotel on tour. However, TRIPPROCESS.COM shall not pay any compensation or refund for this upgrade. The additional charges for the upgraded accommodation will have to be paid to TRIPPROCESS.COM

21.Can more than 3 adults share a hotel room?

Hotels have very strict regulations regarding the maximum number of guests accommodated in a room. Most hotels would allow one extra person in the room at an extra charge. However, no person beyond the prescribed number is allowed to be accommodated in a room.

22.I have made the hotel booking but would like to make a few modifications to it, i.e. change dates, etc. How do I do this?

If you plan to make changes to your hotel bookings, please email us at support@TRIPPROCESS.COM, mentioning your hotel-booking id and the changes you require.

23.I want to change my meal plan at my hotel. How do I do this?

To change your current meal plan to a customized meal plan at your hotel, please email us at support@TRIPPROCESS.COM or call us on +91 674 6080608.

24.If I plan to continue vacationing with my family in the same city and hotel after the conference is over, will I be offered the same group tariff?

To continue vacationing with your family, you need to inform TRIPPROCESS.COM well in advance so that we can try to get your holiday extended at the same price. However, this will be subject to confirmation from the hotel.

Holiday Packages

1.I want to search for holidays on TRIPPROCESS.COM. What is the best way to do this?

You can search for your holiday package by typing in the name of the city or country of your choice. We have tried to make your search easier by categorizing this information into holiday themes.

2.How many days prior to the journey do I need to book a holiday package?

While there is no specific date for booking, please ensure that you book well in advance.

3.I want to book a holiday package. Can I book this through another person's credit card? Do I need to show this card at the hotel?

Yes, you can book your holiday through another person's credit card. You do not need to show the card at the hotel and only your valid photo-identification proof.

4.I have booked a holiday package. When will I get the vouchers?

You will receive the holiday vouchers from TRIPPROCESS.COM after 48 hrs of your booking confirmation with full payment.

5.Can I change the contents of the holiday package?

No, We combine the best of airfares, selection of hotels, sight-seeing activities, etc. to give you more choices. You can choose whichever combination works best for you. If you want to customise a package, please feel free to call our Customer Support team on +91 674 6080608

International Tours

1.What travel documents do I need to carry while undertaking international travel? Are there any other rules?

You require the following documents for international travel:

  • Passport valid for at least 6 months from the date of travel
  • Valid visa for the country you are visiting
  • Transit visa and for a transit period of more than 12 hours, you will need a transit visa in addition to your travel visa
  • Travel insurance and we recommend that you carry your medical and travel insurance documents for international tours
  • Foreign currency and you can carry a maximum of US$10,000 as cash or traveller's cheque
  • Air ticket and you need to carry your confirmed return ticket. One-way air tickets are acceptable only for students (student-visa holders) and working professionals (work-visa holders and their dependents).

Hotel Voucher at the destination which you have decided to travel.

2.What is the minimum number of travellers required to book a group tour?

A minimum of 10 and above travellers are needed to book a group tour.

3.Will someone else take over after the sales team has finalized the deal? Who will travel with our group?

After the sales team has finalized the deal, our Operations team will take over. The person responsible for managing the complete operations will be introduced with the events co-coordinator. We will do our best to ensure that the person managing the Operations is traveling with your group.

4.Can you help me with selling or buying of foreign exchange?

Yes, we can help you with selling or buying of foreign exchange because TRIPPROCESS.COM has tied up with authorised forex company to help you

5.Who do I contact in case I have some difficulty on my tour?

In case of any problems while you are on tour, please call at +91 674 6080608.

Cancellation & Amendments

1.Is there a cancellation policy for flights booked through TRIPPROCESS.COM?

Yes, TRIPPROCESS.COM has a flight-cancellation policy. Read through our section "Flight-cancellation policies".

2.How do I cancel a flight reservation?

Follow these simple steps to cancel your flight reservation(s):

  • Log in to www.TRIPPROCESS.COM
  • Click on the Customer Support link
  • Under the "My Trip" section, click the Cancel link
  • Type in your booking id sent to you by TRIPPROCESS.COM and the contact number that you had provided during booking
  • You may cancel an entire booking or bookings made for specific travellers

Please ensure that you read the cancellation penalty and refund amount before confirming your cancellation. Your refund amount will be sent to the same account that you used to make the booking.Apart from the cancellation charges levied by the airline, TRIPPROCESS.COM charges a cancellation fee of Rs 300 per passenger per sector for domestic airlines & Rs 500 per passenger per segment for International airlines.

3.How do I amend a flight reservation?

For amendments to your flight reservation, you will need to call our Customer Support team on +91 674 6080608.

Please note that amendments can be done only 24 hours prior to the flight and entail additional charges. It is possible to amend spellings of names, date and time of the journey. However, completely changing a traveller's name and the destination of their journey would require ticket cancellation and re-booking; these cannot be amended.

4.How do I get my ticket after amendment?

TRIPPROCESS.COM will email you the amended ticket within 30 minutes after the amendment is made

5.Can I cancel my ticket after amendment?

Yes, you can cancel an amended ticket. But you need to contact our Customer Support to do this.

6.I have directly cancelled my reservation with an airline. How do I get a refund?

If you have directly cancelled your booking with the airline, please inform TRIPPROCESS.COM on the Contact Us number support@TRIPPROCESS.COM.

After you confirm to us, we will validate the refund amount with the airline and send it to your account that was used to make the reservation. Please note that cancellation of bookings made over TRIPPROCESS.COM entails a cancellation fee in addition to the airline's own cancellation charges.

7.By when can I expect a refund against the cancellation of my booking?

TRIPPROCESS.COM usually process the refund within 4 working days of cancellation. However, it may take slightly longer to reflect in your account statement depending upon your bank. We?ve noticed that it takes about 14 working days for most refunds to hit their respective accounts.

8.I am unable to cancel my domestic airline ticket online. What do I do?

Please note that you will not be able to cancel your ticket online in the following cases:

  • If your flight departure is scheduled in the next 4 hours
  • If an adult is traveling with an infant

In this case, you would need to call us.

Also, to cancel tickets for flights scheduled in the next 4 hours, you would need to directly call your airline.

9.If I miss my flight, can I cancel my ticket?

No, TRIPPROCESS.COM does not provide cancellation/refunds for missed flights.

10.Can I cancel my bus ticket?

Yes, you can cancel your bus ticket. However, this also depends on the bus-tour operator. Some operators do not allow cancellations. In this case, a refund is not possible.

11.How do I cancel my bus ticket?

If your bus-tour operator allows cancellation of tickets, you need to click on our Customer Support link and proceed with the cancellation.

Else, you can also call Customer Support on +91 674 6080608 or email them on support@TRIPPROCESS.COM.

12.Is there a cancellation fee for bus tickets?

Yes, every bus ticket booked through TRIPPROCESS.COM entails a cancellation fee. The cancellation fees and rules vary from one bus operator to another. This also depends on how many hours before departure you cancel your booking.

In general, the following penalty charges are applicable for cancellation:

24 hours or more before departure: 25% of ticket fare

12 to 24 hours before departure: 75% of the ticket fare. In some cases, no refund is made.

Up to 12 hours before departure: no refunds

13.If my bus is late and I decide not to travel, can I get a refund?

You can cancel your bus ticket and claim a full refund if the bus is running more than 4 hours behind scheduled time.

14.I have purchased 4 bus tickets but wish to cancel 2 of them. Can I do that?

No, you cannot partially cancel bus tickets that are made in one booking. To cancel 2 of the bookings, you will need to cancel all 4 tickets and rebook the required 2 tickets.

15.How do I cancel my hotel booking?

To cancel your hotel bookings, please call our Customer Support team on support@TRIPPROCESS.COM.

16.What are the hotel cancellation charges?

Every hotel has its own cancellation policy with specific applicable cancellation charges. Click the "Cancellation Policy" link to view the cancellation policy for the room that you are trying to book.

17.What are the cancellation policies for holiday packages?

Cancellation charges for a holiday package vary with the city or country for which the package is booked. Please check these details with our Customer Support team.

18.Can I cancel my holiday tour midway?

Yes, you can cancel your holiday tour midway. But please note that you will not receive any refunds for this cancellation.